Who Should Attend?

• Anyone who wants to learn techniques to understand, use, and appreciate the role of Emotional Intelligence in the workplace
• Those interested in enhancing their self-awareness and interaction with others
• Individuals who want to be able to motivate, inspire, and understand their team members, especially in these challenging times
• All individuals who want to be able to successfully understand and manage their emotions
• All individuals looking to gain a better understanding of the deeper undercurrents of human behavior

About The Program

Emotional intelligence, also called EQ, is the ability to be aware of, and to manage emotions and relationships. Leading and managing people requires more than a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximize individual and team performance.  Truly extraordinary people who inspire and make a difference, connect with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

The Emotional Intelligence training is useful for anyone who leads, or works with, other people, regardless of the size of the organization.  It is very relevant for teamwork, customer service, building relationships, and creating self-awareness.

Course Objectives

• To understand the elements of Emotional Intelligence
• To increase your understanding of different aspects of human behavior
• To understand your own emotions, and how to manage emotional reactions
• To learn about, and understand, the term ‘Amygdala Hijack’ (in the brain), and how it affects behavior
• To understand how to become more self-motivated
• To be aware of how to demonstrate empathy
• To be able to communicate with, and motivate others, by understanding their emotions
• To learn to deal with daily work and personal pressures more productively
• To be able to build strong, open, and honest relationships

What You Will Gain

• Greater understanding of yours and others’ emotions, and therefore, improved communication style
• Improved relationships in your personal and professional life through greater Emotional Intelligence
• Healthier lifestyle by recognizing how emotional and physical health are linked
• Effective Stress Management as a result of better understanding of your emotions and those of others
• Increased self-motivation and a goal-oriented mindset

Program Content

DAY ONE

• What Is Emotional Intelligence (EQ)?
• Understanding Yourself And Emotional Intelligence
  • Your Feelings And Emotions
  • Emotions Diary
• Why Do We Need Emotional Intelligence?
  • Emotional Intelligence When Working During A Crisis, And At Home
  • Emotional Intelligence And Career Success
  • The Benefits Of Emotional Intelligence
• Emotional Intelligence – Self-Evaluation (Questionnaire)
• Exploring The Dimensions Of Emotional Intelligence
  • Self-Awareness
  • Self-Management

DAY TWO

• Exploring The Dimensions Of Emotional Intelligence (Continued)
  • Self-Motivation
  • Social Awareness (Empathy)
  • Relationship Management
• Future Learning: Developing Your Emotional Intelligence
• Your Contract For ‘Personal Change’
• Putting The Learning Into Practice

Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.

Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total ONLINE Investment: AED 2,900 + VAT