*Prior to attending any of the Microsoft® Courses, a Questionnaire and Assessment will need to be completed to ensure the course matches your specific needs.

Who Should Attend?

Professionals who would like to use Microsoft® 365 Outlook comfortably, not just for sending and receiving emails, but also for other functions of Microsoft® 365 Outlook, including the Address Book, Calendar, Tasks, etc.

About The Program

This programe focuses on the different functions available in Microsoft® 365 Outlook, and how they can be used to help organize and maintain information about your contacts, meetings, appointments, records of emails, etc.

Course Objectives

• Explore various tools and functions available in Microsoft® 365 Outlook; where they can be found, and how to put them to best use
• Use the Microsoft® 365 Outlook Ribbon to increase efficiency
• Set appointments and schedule meetings with multiple participants
• Format emails and insert attachments
• Use the Microsoft® 365 Outlook Address Book with Microsoft® Word, Microsoft® Publisher, etc., when using Mail Merge
• Create, manage, and distribute task requests
• Change view settings for increased output
• Sort messages into folders, forward or flag items to organize your inbox and minimize clutter
• Create rules to deliver inbox messages to specific folders
• Categorize activities to simplify prioritizing tasks

What You Will Gain

• A sound working knowledge of Microsoft® 365 Outlook
• An understanding of the various email formatting options available for use
• An awareness of the types of files that can be attached to your email
• A list of keyboard shortcuts for frequently used tools, and how to use them to increase speed
• Knowledge of how to create your own Address Book, and maximize its use
• An understanding of how to create tasks, and appointments in Microsoft^® Outlook, and share them with other Microsoft® 365 Outlook users
• Knowledge of keyboard shortcuts to use in Microsoft® 365 Outlook

Program Content

DAY ONE

• The Outlook Microsoft^® Ribbon
• Customizing Your Outlook
• Working With Emails
  • Formatting Email Text
    • Adding Signatures To Emails
    • Inserting Attachments, Graphs, Charts, Etc.
    • Inserting Hyperlinks In Your Emails
    • Using WordArt
  • Applying Design Themes To Your Emails
    • Creating Your Own Custom Font Set & Color Palette
  • Inserting Voting Buttons In Your Emails
  • Requesting Delivery & Read Receipts For Your Emails
  • Setting Custom Delivery Timings For Your Emails
• Ignoring Email Conversation
• Cleaning Up Email Conversation
• Message Arrival Options
  • Recall Email Messages
  • Mail Merge
• Automating Your Work In Outlook
• Using Quick Parts And Building Blocks
• Working With Templates
• Categorizing Messages With Colors
• Flagging Messages
• Automate Common And Repetitive Tasks With Quick Steps
• Out Of Office And Automatic Replies
• Message Rules
• Categorize Message Rules
• Locating Outlook Items
• Finding Messages
• Multiple Criteria Searches
• Query Builder
• Filter Messages
• Conditional Formatting Messages
• Using The Outlook Calendar
• Using The Calendar Views
• Scheduling Appointments
• Recurring Appointments
• Schedule Appointment From An Email Message
• Schedule An Event
• Appointment Categories
• Mark A Shared Appointment As Private
• Print Calendar
• Creating Your Address Book
  • Add & Delete Contacts
  • Create New Contact Folders
• Address Books
  • Importing & Exporting Contacts
  • Creating A Distribution List
  • Adding & Removing Contacts From A Distribution List

Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.

Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total ONLINE Investment: AED 1,300 + VAT