Office Management & Administration

Who Should Attend?

This course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The program will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

About The Program

This three-day program allows participants to clearly understand how today’s offices can be run more efficiently and effectively. By exploring and developing management skills, leadership, effective communication, time management, recruitment, delegation, planning and organizing, office managers and senior level administrators will learn how to significantly enhance their internal business processes. It will also help to improve external customer procedures and systems, ensuring their organization is working at maximum capability.

Course Objectives

To understand the roles and responsibilities of an Office Manager
To understand the function of an Office Manager as a leader
To understand the challenges of leadership and determine your own leadership style
To understand the different personalities within the team and how to motivate them
To examine recruitment procedures to identify the competencies required for particular positions within the organization
To ensure the smooth running of the office at all times
To be aware of, and deal with, health & safety, and environmental issues at work
To understand the importance of effective office policies and procedures
To identify the most effective document management system, and adapt this to your business needs
To learn to manage time more effectively, using planning and organizing skills and delegation
To enhance communication skills in a multicultural workplace
To develop and use effective assertiveness skills
To learn how to deal with difficult people, manage upwards, and manage your manager

What You Will Gain

An understanding of the necessary leadership skills to manage a diverse team
Awareness of different personalities and ways of effectively communicating with them, motivating them, and empowering them
The ability to administratively manage an office effectively
Effective ways to schedule your time and prioritise your daily life
The confidence and ability to implement the tools and techniques of the program, to increase your effectiveness and efficiency

DAY ONE

Your Role And Responsibilities As An Office Manager
Competencies Of An Office Manager
The Office Manager As A Leader
> Organizational And Office Ethics
> Your Personal Ethics
> Ethical Decision-Making Case Study
Understanding Cultural Differences
Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
Examining Company Structures And Organizational Charts
Recruitment And Selection
> Job Descriptions
> Competencies Required For Individual Positions
> Interviewing Techniques

DAY TWO

Office Administration
> Office Layout
> Health And Safety
> Ensuring Smooth Office Operations
> Dealing With Paper Flow
Document Management Systems
Policies And Procedures
> Why They Are Important And How To Communicate Them Effectively
> How To Write Them
The Planning Process
Setting Objectives
Brainstorming And Mind Mapping
Time Management
> Using Technology In Time Management
Prioritising Tasks By ‘Urgency’ And ‘Importance’
Identifying Time-Wasters
Dealing With Interruptions
Delegation Techniques
> The ‘Willing And Able’ Table
> Checklist For Effective Delegation

DAY THREE

Communication
How And Why Do We Communicate?
Email Etiquette
Non-Verbal Communication
Barriers To Communication And Overcoming Them
Gaining Attention And ‘Connecting With People’
Listening Skills
Understanding Assertiveness Techniques
> Using And Evaluating Different Techniques
Dealing With Difficult People And Challenging Situations
> Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
Managing Conflict Effectively
Managing Upwards

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: Each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED 6,900/- + VAT, which includes – ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

This ‘ILM Recognised’ Office Management & Administration course is suitable for anyone responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. The program will provide new skills and develop confidence to be able to run a smoother operation, and manage a diverse team.

The three-day course on Office Management & Administration allows participants to clearly understand how today’s offices can be run more efficiently and effectively. By exploring and developing management skills, leadership, effective communication, time management, recruitment, delegation, planning and organizing, office managers and senior level administrators will learn how to significantly enhance their internal business processes. It will also help to improve external customer procedures and systems, ensuring their organization is working at maximum capability.

To understand the roles and responsibilities of an Office Manager
To understand the function of an Office Manager as a leader
To understand the challenges of leadership and determine your own leadership style
To understand the different personalities within the team and how to motivate them
To examine recruitment procedures to identify the competencies required for particular positions within the organization
To ensure the smooth running of the office at all times
To be aware of and deal with health & safety, and environmental issues at work
To understand the importance of effective office policies and procedures
To identify the most effective document management system and adapt this to your business needs
To learn to manage time more effectively, using planning and organizing skills and delegation.
To enhance communication skills in a multicultural workplace
To develop and use effective assertiveness skills
To learn how to deal with difficult people, manage upwards, and manage your manager

An understanding of the necessary leadership skills to manage a diverse team
Awareness of different personalities and ways of effectively communicating with them, motivating them, and empowering them
The ability to administratively manage an office effectively
Effective ways to schedule your time and prioritise your daily life
The confidence and ability to implement the tools and techniques of the Program, to increase your effectiveness and efficiency

DAY ONE

Your Role And Responsibilities As An Office Manager
Competencies Of An Office Manager
The Office Manager As A Leader
- Organizational And Office Ethics
- Your Personal Ethics
- Ethical Decision-Making Case Study
Understanding Cultural Differences
Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
Examining Company Structures And Organizational Charts
Recruitment And Selection
- Job Descriptions
- Competencies Required For Individual Positions
- Interviewing Techniques

DAY TWO

Office Administration
- Office Layout
- Health And Safety
- Ensuring Smooth Office Operations
- Dealing With Paper Flow
Document Management Systems
Policies And Procedures
- Why They Are Important And How To Communicate Them Effectively
- How To Write Them
The Planning Process
Setting Objectives
Brainstorming And Mind Mapping
Time Management
- Using Technology In Time Management
Prioritising Tasks By ‘Urgency’ And ‘Importance’
Identifying Time-Wasters
Dealing With Interruptions
Delegation Techniques
- The ‘Willing And Able’ Table
- Checklist For Effective Delegation

DAY THREE

Communication
How And Why Do We Communicate?
Email Etiquette
Non-Verbal Communication
Barriers To Communication And Overcoming Them
Gaining Attention And ‘Connecting With People’
Listening Skills
Understanding Assertiveness Techniques
- Using And Evaluating Different Techniques
Dealing With Difficult People And Challenging Situations
- Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
Managing Conflict Effectively
Managing Upwards

Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.

Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

For ILM programs, each delegate will be required to do a written one-hour assessment, upon course completion. To schedule your assessment dates, please coordinate with your client relations executive.

Total ONLINE Investment: AED 4,850/- + VAT, includes ILM Registration

Office Management & Administration

Learn The Skills Of Effectively Managing A Professional Office And Team

3 Day(s)

3 Day(s)

Select Date & Location

Select Date

Who Should Attend?

About The Program

Course Objectives

What You Will Gain

DAY ONE

DAY TWO

DAY THREE

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Learn The Skills Of Effectively Managing A Professional Office And Team

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About The Program

Course Objectives

What You Will Gain

DAY ONE

DAY TWO

DAY THREE

Reviews

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Strategic Customer Relationship Management

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In-Company Inquiry