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Leading and managing requires more than simply a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximise individual and team performance. This program is useful for anyone who leads, or works with, other people, regardless of the size of the organization. It is very relevant for teamwork, customer service, building relationships, and creating self-awareness.
DAY ONE
DAY TWO
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
End of course ILM Assessment: Each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.
Total Investment: AED 4,600/- + VAT, which includes – ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.
Emotional intelligence, also called EQ, is the ability to be aware of, and to manage emotions and relationships. Leading and managing people requires more than a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximize individual and team performance. Truly extraordinary people who inspire and make a difference, connect with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.
The Emotional Intelligence training is useful for anyone who leads, or works with, other people, regardless of the size of the organization. It is very relevant for teamwork, customer service, building relationships, and creating self-awareness.
Please contact us for specific details on the courses we are running. Our Business Development Team will be happy to provide you with further details.
Before the course, each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course, each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total ONLINE Investment: AED 2,900 + VAT
Tax Registration Number (TRN) 100044986600003 for VAT purposes in the UAE only
