Description

Who Should Attend?

Managers, supervisors, salespeople, customer service staff – and anyone who feels there are not enough hours in the day to complete their workload!

About The Program

The most valuable resource available to managers and staff is ‘Time’. It is a common complaint, that ‘there are not enough hours in the day’. Yet very often we end up devoting the majority of available time to low priority work. The potential to achieve more in your job and career is partly dependent on how well your time is managed. This is a highly participative program in which delegates will be given a series of individual exercises and guidance for improving their use of time.

Course Objectives

• To enable delegates to clearly identify work-related and personal time-wasters, and learn ways to overcome them
• To enable delegates to identify their Time Management style
• To understand and identify their roles at work
• To learn to become more proactive through setting SMART(ER) objectives, in line with key result areas
• To introduce delegates to practical tools to use at work, and ensure they make time to focus on priority tasks
• To learn to organize workspaces for maximum efficiency
• To identify motivating factors that will lead to overcoming procrastination (putting things off)
• To master the techniques of effective delegation
• To learn assertiveness skills to overcome work overload
• To set criteria to avoid stress

What You Will Gain

• The ability to gain a substantial increase in performance (research shows that most people can save up to 25% of their time, when shown how to do it!)
• A greater awareness of the importance of time in achieving business targets
• A clear understanding of your personal and work-related time-wasters
• An awareness of the importance of prioritising your day-to-day work
• Each delegate will take away an action plan, to improve their time management and personal effectiveness, which can be put into effect immediately after the course

Program Content

DAY ONE

• What Is ‘Time Management’?
• Personal Time-Wasters
• Environmental Time-Wasters
• Time Logs
• Time Management Styles
• Identifying Roles
• Time And Your Energy Levels
• Being Proactive
• Proactive Vs Reactive Behaviour
• Identifying Key Result Areas
• Goal Setting
  > SMART(ER) Objectives
  > The Three ‘P’s Of Setting Goals
  > Steps To Achieving Goals
• Prioritising
  > The Pareto Rule
• Urgent Vs Important Matrix

DAY TWO

• Setting Schedules And Plans
  > Annual Schedules
  > Monthly Schedules
  > Weekly Schedules
  > Daily To-Do Lists
• Organizing Your Workspace
• Eliminating Procrastination
  > What Motivates People?
  > Motivating Yourself
  > Nine Ways To Overcome Procrastination
• Delegating Effectively
  > Delegation Criteria
  > Activity Delegation Log
• Assertiveness For Influence
  > Five Assertiveness Skills
  > Key Steps To Being Assertive
• Handling Stress
  > Symptoms Of Stress
  > Causes Of Stress
• Dealing Positively And Assertively With Stress

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 4,300/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.