Description

Who Should Attend?

About The Program

Course Objectives

• Explore various tools and functions available in Microsoft® 365 Outlook; where they can be found, and how to put them to best use
• Use the Microsoft® 365 Outlook Ribbon to increase efficiency
• Set appointments and schedule meetings with multiple participants
• Format emails and insert attachments
• Use the Microsoft® 365 Outlook Address Book with Microsoft® Word, Microsoft® Publisher, etc., when using Mail Merge
• Create, manage, and distribute task requests
• Change view settings for increased output
• Sort messages into folders, forward or flag items to organize your inbox and minimise clutter
• Create rules to deliver inbox messages to specific folders
• Categorise activities to simplify prioritising tasks

What You Will Gain

• A sound working knowledge of Microsoft® 365 Outlook
• An understanding of the various email formatting options available for use
• An awareness of the types of files that can be attached to your email
• A list of keyboard shortcuts for frequently used tools, and how to use them to increase speed
• Knowledge of how to create your own Address Book, and maximise its use
• An understanding of how to create tasks, and appointments in Microsoft^® Outlook, and share them with other Microsoft® 365 Outlook users
• Knowledge of keyboard shortcuts to use in Microsoft® 365 Outlook

Program Content

DAY ONE 

• The Outlook Microsoft^® Ribbon
• Customising Your Outlook
• Working With Emails
  • Formatting Email Text
    • Adding Signatures To Emails
    • Inserting Attachments, Graphs, Charts, Etc.
    • Inserting Hyperlinks In Your Emails
    • Using WordArt
  • Applying Design Themes To Your Emails
    • Creating Your Own Custom Font Set & Colour Palette
  • Inserting Voting Buttons In Your Emails
  • Requesting Delivery & Read Receipts For Your Emails
  • Setting Custom Delivery Timings For Your Emails
• Ignoring Email Conversation
• Cleaning Up Email Conversation
• Message Arrival Options
  • Recall Email Messages
  • Mail Merge
• Automating Your Work In Outlook
• Using Quick Parts And Building Blocks
• Working With Templates
• Categorising Messages With Colours
• Flagging Messages
• Automate Common And Repetitive Tasks With Quick Steps
• Out Of Office And Automatic Replies
• Message Rules
• Categorise Message Rules
• Locating Outlook Items
• Finding Messages
• Multiple Criteria Searches
• Query Builder
• Filter Messages
• Conditional Formatting Messages
• Using The Outlook Calendar
• Using The Calendar Views
• Scheduling Appointments
• Recurring Appointments
• Schedule Appointment From An Email Message
• Schedule An Event
• Appointment Categories
• Mark A Shared Appointment As Private
• Print Calendar
• Creating Your Address Book
  • Add & Delete Contacts
  • Create New Contact Folders
• Address Books
  • Importing & Exporting Contacts
  • Creating A Distribution List
  • Adding & Removing Contacts From A Distribution List

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 1,300/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.