Description

Who Should Attend?

Those new to supervisory positions, or those who have received no formal training in Supervisory Management Skills.

About The Program

This program is to help people effectively develop their Supervisory Management Skills. The course defines the role of a supervisor, and also the most common difficulties a supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials, that form a very useful working manual. Practical exercises and case studies are used to develop the skills and techniques a successful supervisor needs, in their everyday working environment.

Course Objectives

• To clearly define the role of a supervisor
• To set out clear guidelines for effective supervisory management
• To enable participants to professionally supervise their staff, by understanding the key principles of leadership and motivation
• To understand the principles of ‘effective communication’, and how to use good communication skills to ensure things get done properly, and on time
• To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their supervisory role
• To examine the principles of management, effective planning and self-organization
• To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

What You Will Gain

• A comprehensive knowledge of the skills and techniques required to be an effective supervisor
• A greater awareness of yourself and the ways to get maximum performance from your staff / team

Program Content

DAY ONE

• Defining Supervisory Management
  > The Roles And Responsibilities Of A Supervisor
  > The Difficulties Experienced By A Supervisor
  > The Key Competencies Needed By Supervisors
• Leadership
  > Definition Of Leadership And The Qualities Required To Lead People
  > Different Leadership Roles
  > Your Preferred Personal Leadership Style – An Assessment
  > Leadership Styles – Which Is Appropriate?
• Motivation
  > How People Are Motivated
  > The Role Of The Supervisor In Motivating Others
  > Guidelines On Motivating People

DAY TWO

• Planning And Goal Setting
  > Steps To Effective Planning
  > Guidelines For Setting SMART(ER) Objectives
• Time Management
  > Identifying Time-Wasters
  > Being An Effective Time Manager
  > Choosing The Right Time To Do The Right Work
  > Using The ‘Prime Time’ Principle
• Effective Delegation
  > The Advantages And Disadvantages Of Delegation
  > Reasons Why Supervisors May Not Delegate
  > When To Delegate
  > To Whom To Delegate
  > How To Delegate
  > Using Delegation To Develop Your Team

DAY THREE

• Communication
  > How Do We Communicate?
  > Barriers To Communication At Work
  > Communicating Effectively
  > Body Language – The Impact Of Non-Verbal Communication
  > Being An Active Listener
• Using Relevant Questions – How To Ask Questions That Get The Answers You Really Need
• Corporate Communication
• Behavioural Styles
  > Understanding Different Behavioural Styles
  > Taking The Right Attitude
  > The Benefits Of Being Assertive
  > Key Steps To Being Assertive
• Reviewing Performance
  > Giving Constructive Feedback
  > Feedback Principles
  > Performance Appraisals
  > Coaching Vs Counselling
• Taking It Forward – Applying All The New Skills Back In The Workplace

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: Each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED 6,900 + VAT, which includes – ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.