Description

Who Should Attend?

Managers, supervisors, and team leaders who are responsible for building, and maintaining, effective teams in the workplace.

About The Program

Successful teams are created when the leader provides a clear sense of purpose, and focuses on creating an environment where team members are empowered, motivated, and challenged, and feel their strengths are being capitalised on. ‘High Performance Teams’ always look for ways to improve their business performance, which distinctly separates them from others. Open and effective communication is one of the central keys to successfully leading these teams. During this two-day course, delegates will explore the key principles and techniques in a risk-free environment that will help them develop a winning formula with their teams.

Course Objectives

• To clearly identify the principle characteristics of high performing teams
• To provide a powerful platform on which delegates can build, and develop, effective team leadership skills
• To explore the different team leadership styles, and learn the team role preferences of the delegates
• To examine the skills required for effective communication within teams
• To analyse the qualities required to lead a team towards consistent levels of high performance

What You Will Gain

• A clear definition of a ‘High Performance Team’
• An understanding of leadership principles and techniques that build strong teams
• An insight into the behaviours, skills, qualities, etc., of leaders of successful high performing teams
• An awareness of your own management style
• An understanding of team dynamics and ‘the cycle of team development’
• An awareness of team roles and how they influence team performance
• You will learn about the essential processes of good team communication
• You will explore how to deal with challenging team situations

Program Content

DAY ONE

• What Is ‘High Performance’?
• What Are The Characteristics That Make ‘High Performing Teams’ Different From Other Teams?
• Defining Leadership
• The Behaviours, Skills, Qualities, Etc., Needed To Lead A High Performance Team
• Skills To Be A Better Leader
• Managing Vs Leading
• Practical Examples Of Leadership In Action
  > Redefining – What Can We Do Better?
  > Action-Centred Leadership
• Creating An Environment For High Performance
• How Do We Measure Performance?
• Setting Goals And Objectives
  > The Benefits Of Objective Setting
  > The Difficulties Associated With Objective Setting
  > SMART(ER) Objectives
• Solving Problems Associated With Performance

DAY TWO

• A Reminder Of The Characteristics Of High Performance Teams
• A Closer Look At Communication
  > The Communication Process
  > First Impressions
  > Active Listening
  > Overcoming The Barriers To Effective Communication
  > Good Questioning Techniques
• Giving And Receiving Feedback
  > A Formula For Giving Feedback
  > How To Ensure Your Team Deals Correctly With Feedback
• Delegation
  > How To Delegate
  > Levels Of Delegation
  > Willingness Vs Ability
• Where Is Your Team Focused?
• Motivation
  > What Is Motivation?
  > The Benefits Of Motivation
  > The Signs Of Demotivation
  > Brainstorm Ideas To Better Motivate Your Team
• Teambuilding Activity

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

End of course ILM Assessment: Each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.

Total Investment: AED 4,600 + VAT, which includes – ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.