Learning Powerful Telesales Skills

Who Should Attend?

All staff who use the telephone as a tool to sell products or services directly to external customers, and who need to improve and develop their telephone selling techniques.

About The Program

Effective salespeople are fundamental to any organization. In an increasingly local and global competitive market, organizations realise they must adopt a proactive approach to increase sales, and retain more of their customers. This course is designed for people who represent their organization’s image by selling their products or services over the telephone, and who want to increase their organization’s long-term business capability.

Course Objectives

• A clear understanding of the key skills of good telephone etiquette
• Understanding how every individual who uses the telephone represents the organization’s overall image
• Enhancing your verbal and vocal skills
• Building on the basics – your attitude; your drive; your confidence
• The seven steps of telesales
• Clearly identifying the telesales process
• Applying the correct sequence to the sale, using powerful verbal skills
• The development and practical application of ‘natural’ telephone scripts
• Identifying the most common objections, and exploring ways to overcome them

What You Will Gain

• A comprehensive understanding of how to use the telephone to sell your organization’s products and services
• A clear understanding of the techniques of using verbal communication skills to determine your customers’ needs and expectations
• The ability to increase your sales performance and effectively deal with existing, and new customers, over the telephone
• The skills to deal with objections and complaints from customers