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This course is for those people who want to understand how to communicate effectively with their customers, their staff, their colleagues, and their managers.
Surveys conducted both overseas, and in the Gulf region, have shown that managers spend on average about 75% of their time in one-to-one verbal communication, i.e. face-to-face, or on the telephone. Therefore, effective interpersonal skills are essential tools for today’s modern manager. In the multicultural work environments of the Gulf region, good interpersonal skills and cultural sensitivity are essential elements for successful managers, and highly productive employees. It is only now that many organizations are realising that ‘people are their greatest asset’. Being able to deal effectively with people from different cultures and backgrounds, is vital for success in today’s competitive global business environment.
DAY ONE
DAY TWO
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
End of course ILM Assessment: Each delegate will be required to do a written one-hour Assessment at the end of the course. Delegates must get a 50% pass mark to receive an ILM Certificate.
Total Investment: AED 4,600/- + VAT, which includes – ILM Registration, Training Materials, Lunch and Refreshments. Discount available for multiple bookings.
This course is for those who need to understand how to communicate effectively with their customers, staff, colleagues, and managers, especially in these challenging times when many people are working remotely.
Surveys conducted both overseas, and in the Gulf region, have shown that managers spend on average about 75% of their time in one-to-one verbal communication, i.e. face-to-face, or on the telephone. Therefore, effective interpersonal skills are essential for today’s modern manager. In the multicultural work environments of the Gulf region, good interpersonal skills and cultural sensitivity are essential elements for successful managers, and highly productive employees. Being able to deal effectively with people from different cultures and backgrounds, is vital for success, especially in this fast-changing global business environment.
DAY ONE
DAY TWO
Please contact us for specific details on the courses we are running. Our Business Development Staff will be happy to provide you with further details.
Before the course each delegate will be asked to complete a Pre-Course Questionnaire to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total ONLINE Investment: AED 2,900/- + VAT
Tax Registration Number (TRN) 100044986600003 for VAT purposes in the UAE only
