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CEOs, Business Owners, Senior Management, and Heads of Department, responsible for creating, leading, and driving, an unbeatable and unique service culture within their organization that will attract new customers and develop customer loyalty.
Disney, Apple, Microsoft, Coca-Cola, Singapore Airlines and even the UAE’s Emirates Airlines and Jumeirah Group are organizations that put ‘service’ at the forefront of their organizational strategy. Building a world-class brand never happens by accident.
Given the current economic situation, the time has never been more critical for businesses to ensure they have a strong service strategy embedded into their organizational culture.
Despite the fact that many organizations feel they know what to do to improve service, very few manage to achieve and sustain it. In a fiercely competitive market such as the Gulf region, ‘differentiation’ is the key to success. Customers have become more discerning, and are less tolerant of mediocre service.
Many organizations take the wrong approach to building customer loyalty. They work on ‘customer service’ as defined internally, but the emphasis should be on exceeding customer satisfaction, as defined by the external customer.
The customer has to be at the heart of the organization. This program will teach ways to use ‘service’ as a differentiator across the entire organization, starting with ‘why’, and ‘how to’ develop the best strategy, right through to engaging the people who will deliver that strategy.
This is a unique opportunity to understand the fundamentals of how ‘world-class organizations deliver world-class service’. Done right, this will change the way customers feel about doing business with your organization, and help you build a strong, loyal customer base, that will ‘sell’ your organization for you!
DAY ONE
DAY TWO
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total Investment: AED 4,300/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.
CEOs, Business Owners, Senior Management, and Heads of Department, responsible for creating, leading, and driving, an unbeatable and unique service culture within their organization that will attract new customers and develop customer loyalty.
Disney, Apple, Microsoft, Coca-Cola, Singapore Airlines and even the UAE’s Emirates Airlines and Jumeirah Group are organizations that put ‘service’ at the forefront of their organizational strategy. Building a world-class brand never happens by accident.
Given the current economic situation, the time has never been more critical for businesses to ensure they have a strong service strategy embedded into their organizational culture.
Despite the fact that many organizations feel they know what to do to improve service, very few manage to achieve and sustain it. In a fiercely competitive market such as the Gulf region, ‘differentiation’ is the key to success. Customers have become more discerning, and are less tolerant of mediocre service.
Many organizations take the wrong approach to building customer loyalty. They work on ‘customer service’ as defined internally, but the emphasis should be on exceeding customer satisfaction, as defined by the external customer.
The customer has to be at the heart of the organization. This program will teach ways to use ‘service’ as a differentiator across the entire organization, starting with ‘why’, and ‘how to’ develop the best strategy, right through to engaging the people who will deliver that strategy.
This is a unique opportunity to understand the fundamentals of how ‘world-class organizations deliver world-class service’. Done right, this will change the way customers feel about doing business with your organization, and help you build a strong, loyal customer base, that will ‘sell’ your organization for you!
DAY ONE
DAY TWO
Please contact us for specific details on the courses we are running. Our Business Development Staff will be happy to provide you with further details.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.
Total ONLINE Investment: AED 2,900/- + VAT
Tax Registration Number (TRN) 100044986600003 for VAT purposes in the UAE only
