Business Writing Skills

People who wish to significantly improve their written communication should take this two-day online course.  It is a stimulating and ‘hands on’ way to learn the basic skills of written communication in English.  It is informative and practical, with excellent backup course notes that form a valuable reference source for the future.  The content is up-to-date with modern English usage, and suitable for everyone in business who needs to communicate using the written word.  (A minimum requirement for this course is a working knowledge of English and basic grammar.)

This two-day online program is a practical introduction to Business Writing Skills.  It will give you clear guidelines and practice in how to create better internal and external correspondence.  You will learn how to plan your writing carefully, and how to professionally structure different types of business correspondence.

• To introduce the ten principles of Effective Business Writing
• To learn a step-by-step plan for more effective and efficient business communication
• To know what to write at the beginning, middle, and end of each piece of writing
• To understand the difference and usage, between formal and informal language
• To review some typical grammar challenges for non-native speakers of English
• To understand how to use plain and simple English
• To examine a variety of business documents and look at ways to improve them
• To understand how to create the right impression (‘tone of voice’) when writing
• To understand how to respond to complaints in an effective and professional manner

• Knowledge of the principles of effective Business Writing
• A clear understanding of appropriate business language
• Confidence in communicating using the written word
• Practical, ‘hands-on’ experience, and supportive Trainer feedback