Who Should Attend?

Managers, supervisors, administrators, support staff, customer service staff, etc., - and anybody within an organization, who is showing symptoms of stress that they may be unable to deal with. It would also be a useful course for anyone who believes that stress could be an imminent problem in their work situation for themselves, or their staff. This course may help to prevent serious health and morale problems.

About the Programme

Stress is the adverse reaction people have to excessive pressure, or other types of demands placed on them. It can be caused due to issues at work, concern outside of work, or a combination of the two.
This course offers an insight into work-related stress: the causes, the effects, and ways of handling each case. Work related stress, is not an illness, but can lead to increased problems with ill health, if it is prolonged, or particularly intense. Unfortunately this type of stress is a by-product of our rapidly changing world, that is increasingly undermining our quality of life. Many world and government health organizations have become so concerned that they have issued guidelines to employers on how to minimise stress at work, and recommend that staff attend Stress Management programmes. Learning to balance the extra demands of the workplace, with family and personal needs, is central to reducing this 21st century epidemic. This programme will help you to manage your life more effectively - both in your business and personal environments.

Course Objectives

• To learn about the 'Stress Response' and the underlying mechanisms that cause it
• To identify personal and work-related stressors and their symptoms, so that personal action plans can be developed
• To explore and assemble effective Stress Management techniques that will help you regain control over your personal, family, and work lives

What You Will Gain

• An understanding of how to monitor stress and manage it more effectively
• Skills that will give you better control over your daily life
• Greater personal effectiveness
• Enhanced well-being and a more satisfying lifestyle

Programme Contents

• A Few Facts About Stress
• Sources Of Stress
• Stress Statistics
• Personality & Stress
• Sources Of Work Stressors
• Stress Symptoms Checklist
• Recognising Stress In Other People
• The Manager's Role In Recognising Their Employees' Stress Response
• The Stress Response
  > The 'Fight & Flight' Mechanism
• Importance Of Supporting Co-Workers When They Are Stressed
• Understanding The Demands Of The Job: The Roles You Play; The Culture You Live & Work In
• The Importance Of Supporting The Individual Who Is Feeling Stressed, & The Possible Need For Counselling
• Stress Management Techniques
• Managing Stress Through:
  > Better Time Management
  > Delegation
  > Communication
  > Assertiveness

1 Day - Non-Residential

Delegate spaces available on the following course dates: