Who Should Attend?

This course will be of benefit to anyone who wants to improve their communication skills, as it:

• Focuses people to listen attentively to others
• Helps people to avoid misunderstandings
• Shows people the way to confirm what the speaker has said to ensure the right message is getting through
• Develops concentration skills
• Helps to develop good relationships between people

About the Programme

Experiments have shown that most people only absorb 25% of what they have been told. To improve on this you need to be an active listener. 'Active listening' is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they do not listen attentively. They are often distracted, half listening, half thinking, about something else.

This course demonstrates a structured way to listen 'actively' and respond in such a way that the speaker knows you are listening and understanding. It is a very practical course, where all the skills need to be practised to ensure a change occurs outside the training environment.

Course Objectives

• To consider the role of communications in the workplace
• To have a clear understanding of the essential ingredients of listening effectively
• To learn how to be an ‘active' listener
• To make use of body language and empathy when listening
• To understand the role of questioning and confirming when listening

What You Will Gain

• Skills that will help you not only at work, but also in your everyday life
• Practical ways to keep your brain focused, so you really listen, and not just ‘hear'
• The chance to develop positive relationships because of the attention you give to other people

Programme Contents

• Introduction To Communication
  > How A Message Flows
  > Role Of Listening In Communication
• Poor Vs Good Listening
• Factors That Hinder Listening
  > Listening Distractions
• Poor Time Management Styles
• What Is Active Listening?
  > The Effects Of Not Listening Actively
  > What Are The Skill Sets Of An Active Listener?
  > Active Listening Methodology
• Communication Behaviours For Active Listening
  > Body Language
  > Being Empathetic
  > Questioning Techniques
  > Confirming The Message
  > Paraphrasing / Summarising
• How To Implement The Learning In The Workplace

1 Day - Non-Residential

Delegate spaces available on the following course dates: