Who Should Attend?

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

About the Programme

Successful teams are created when team leaders provide a sense of purpose, create an environment where team members are motivated and challenged, and where individuals feel their strengths are capitalised on. Team leaders create a sense of 'uniqueness', which distinctly separates their team from others. Effective communication is central to this success. During this two-day course delegates explore key principles and techniques in a riskfree environment, that will help them develop a winning formula with their teams.

Course Objectives

• To provide a powerful platform on which delegates can build and develop effective team leadership skills
• To explore the different team leadership styles and learn the team role preferences of delegates
• To examine the skills required for effective communication within teams

What You Will Gain

• An understanding of leadership principles and techniques that build strong teams
• An insight into the behaviours of successful team leaders
• An awareness of your own management style
• An understanding of team dynamics and how teams are formed
• An awareness of team roles and how they influence team performance
• You will learn about the essential processes of good team communication
• You will explore how to deal with challenging team situations

Programme Contents

DAY ONE

• Defining Leadership
• The Qualities Of An Effective Team Leader
• Managing Vs Leading
• How Teams Are Formed
• Action-Centred Leadership
  > Goals & Objectives
  > Setting Goals & Objectives
  > Benefits Of Objective Setting
  > Difficulties Associated With Objective Setting
  > SMART(ER) Objectives

DAY TWO

• What Is Effective Communication?
  > The Communication Process
  > The First Impressions
• Active Listening
• Overcoming The Barriers To Effective Communication
• Good Questioning Techniques
• Giving & Receiving Feedback
  > Formula For Giving Feedback
• Delegation
  > How To Delegate
  > Levels Of Delegation
• Understanding Motivation & Demotivation

2 Days - Non-Residential

Delegate spaces available on the following course dates: