Who Should Attend?

This course is designed for managers and supervisors new to the Middle East, and for established managers who would like to learn more about how to motivate employees from diverse cultural backgrounds.

About the Programme

The course will examine how poor management and a failure to understand the needs of individuals from different ethnic groups, can lead to dissatisfied and poorly motivated staff.

Course Objectives

• To provide a comprehensive understanding of the issues involved in multi-cultural management.
• To understand the impact of different communication styles.
• To provide an effective platform on which delegates can build and develop their future management skills.

What You Will Gain

• An appreciation of the situation in the UAE, where the local culture is overlaid with a large number of other influences.
• An overview of how our cultural background conditions us to interpret messages in certain ways.
• Techniques for improving the clarity of the message to be communicated to a cross-cultural team.
• Techniques for enhancing team performance.
• A clearer understanding of how your own culture influences your behaviour and how to maximise interactions with others.

Programme Contents

• The Middle Eastern Perspective
• Understanding Different Aspects Of Culture
• The Dangers Of Stereotyping
• Dealing With Stereotyping
• The Qualities Of A Good Multi-Cultural Manager
• Tact & Diplomacy
• Language / Nuances
• Communication Styles
• Recognising Your Own Management style
• Empathy With Others
• Building Rapport
• Negotiation Skills
• Adapting Negotiation Techniques For Different Nationalities
• Internal Marketing - The Cultural Perspective
• How To Build A Successful Multi-Cultural Team