Who Should Attend?

This course would ideally suit staff responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. This course will provide new skills and develop confidence in running the office.

About the Programme

This three-day course allows participants to see clearly how offices can be run efficiently and effectively. By developing skills in recruitment, communication, time management, planning and organization, office managers and senior level administrators can improve business processes, procedures and techniques, to ensure their organization is working at maximum capability.

Course Objectives

• To understand the roles and responsibilities of an office manager
• To examine recruitment procedures
• To be aware of, and deal with, health, safety and environmental issues at work
• To understand effective office policies and procedures
• To ensure the smooth running of the office at all times
• To understand different methods of filing, their advantages and disadvantages
• To learn to manage time more effectively using planning and organizing skills
• To enhance communication skills
• To develop assertiveness skills
• To understand cultural differences
• To display a positive image at all times
• To learn to deal with difficult people, manage upwards, and manage your boss

What You Will Gain

• The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency
• Ways to schedule your time and prioritise your daily life
• The ability to administratively manage an office
• The ability to manage office personnel

Programme Contents

DAY ONE

• Your Role As The Office Manager
• Examining Company Structures & Organization Charts
• Recruitment & Selection:
  > Job Descriptions
  > Interviewing Techniques
• Office Ethics
• Office Administration
  > Office Layout
  > Dealing With The Paper Flow
• Filing & Organizing Tips:
  > Day Files & Master Lists
• Health & Safety
  > Policies & Procedures
    - Why They Are Important
    - How To Write Them

DAY TWO

• Planning
• The Planning Process
• Setting Objectives
• Brainstorming & Mind Mapping
• Time Management
  > Using Technology In Time Management
• Prioritising Tasks By Urgency & Importance
• Identifying Timewasters
• Dealing With Interruptions
• Delegation Techniques

DAY THREE

• Communication
• How & Why Do We Communicate?
• E-mail Etiquette
• Non-Verbal Communication
• Barriers To Communication & Overcoming Them
• Listening Skills
• Understanding Cultural Differences
• Managing People
• Developing Assertiveness Techniques
• Dealing With Difficult People & Situations
  > Managing Upwards

3 Days - Non-Residential

Delegate spaces available on the following course dates: